Refund policy
30-Day Satisfaction Guarantee
We stand behind the science, quality, and care that goes into every product we make, and we want you to feel confident trying them. If your first order of a product isn't right for you, you can request a refund within 30 days of your carrier-confirmed delivery date. There's no need to send anything back.
At a glance
- Who it covers: your first purchase of each product, ordered directly at absorbmore.com.
- What's refunded: one unit (bottle, jar, box, or container) of each product formula, at the discounted price you actually paid.
- Maximum: $100 per customer in total.
- No return needed: keep the product. We just ask for a few words on how it went.
- Timing: request within 30 days of delivery.
How to request a refund
- Email hello@absorbmore.com within 30 days of your delivery date with your order number.
- Tell us briefly what didn't work for you. Your feedback helps us improve.
- Once your request is approved, we'll refund your original payment method. Refunds are typically processed within 5 to 10 business days; your bank may take a little longer to post it.
How refunds are calculated
- First purchase per product. The guarantee applies to the first order of each product you buy from us. Later purchases of the same product, and subscription renewals, are not covered.
- One unit per product. If you ordered several of the same product, only one unit is eligible. If you ordered several different products, one unit of each is eligible.
- Bundles and multi-month plans. One unit of each product formula in the bundle or plan is eligible. Its refund value is its proportional share of the discounted price you paid for the bundle.
- $100 cap. Total satisfaction refunds are limited to $100 per customer, regardless of how many products or how large the order.
- Shipping and fees. Original shipping, handling, and package protection fees are not refundable, except where required by law.
Subscriptions
Your first subscription order is covered by the guarantee above. After that, subscription orders are not eligible for a cash refund, but you're always in control:
- Skip, delay, or pause for up to 3 months, or cancel anytime with no penalty.
- Manage everything in your subscription portal, available 24/7.
- Please make changes before your next order is processed. Once an order has entered processing, it generally can't be canceled or changed.
For your security and account accuracy, cancellations are made through the subscription portal. If you have trouble logging in or making a change, our customer care team is happy to help, and will process cancellation requests directly where required by law.
If something isn't right with a renewal order, reach out. We'll make it right with store credit or an exchange, at our discretion.
Not covered
- Purchases from third-party retailers, including Amazon, TikTok Shop, and other retail partners. Please contact the retailer you bought from.
- Repeat purchases and subscription renewals.
- Additional units beyond one of each product formula.
- Gift cards, merchandise, samples, promotional gifts, and final-sale items.
The satisfaction guarantee is voluntary. We reserve the right to decline fraudulent, duplicate, or abusive requests.
Damaged or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email hello@absorbmore.com with your order number and a photo, and we'll make it right.
Questions
Our customer care team is here to help at hello@absorbmore.com or (805) 222-0097.